Contact Us
OBSERVE: This section presents all means of contacting booo-casino-new-zealand provided via booo-casino.com, structured to fulfil New Zealand (NZ) regulatory requirements and international best practices for online gambling operators. All official communication channels, operational hours, and legal disclaimers are included in accordance with the NZ Gambling Act and the standards established by the Malta Gaming Authority (MGA) (License No. MGA/B2C/445/2017, valid until 2025-12-31).
EXPAND: The content integrates explicit and implicit obligations, such as user identity protection, response time guarantees, responsible gambling information, and dispute escalation pathways. Data integration ensures transparency of all support channels, company identification, and regulatory contacts.
REFLECT: This page serves as the definitive point of reference for users seeking support, reporting issues, or accessing responsible gambling resources related to booo-casino-new-zealand. All information is current as of 2025 and complies with NZ, Maltese, and broader international gambling regulations.
Official Contact Channels (System 1: Factual Information)
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Email Support: [email protected]
Direct all account, payment, and game-related enquiries to this address. Available 24/7. All communication is confidential as per our privacy policy and NZ requirements. -
Contact Form: https://boocasino.com/contact
Submit your query including your name, email, and a clear description for prompt assistance. Response within one business day guaranteed. -
Live Chat: https://boocasino.com/live-chat
Instant support, available 24/7 for NZ users. Use this channel for urgent issues or immediate assistance. -
Phone Support - Responsible Gambling Helplines:
- Gambling Helpline NZ: 0800 654 655
- Problem Gambling Foundation NZ: 0800 664 262
Corporate and Regulatory Identification (System 2: Legal Compliance)
- Legal Entity: Green Feather Online Limited, trading as booo-casino-new-zealand via booo-casino.com.
- Headquarters Address: Elite Business Centre, Trejqa ta' Box Box, Msida, MSD 1840, Malta.
- Gaming License: Malta Gaming Authority, MGA/B2C/445/2017, valid until 2025-12-31.
- Countries of Operation: New Zealand (clients), Europe (market presence).
- Note: All user-facing operations for New Zealand are conducted under the above license and subject to both Maltese and New Zealand regulatory oversight.
Contact Procedures and User Rights (System 2: CCoT-Optimized)
- Primary Requirement: All users of booo-casino-new-zealand via booo-casino.com are entitled to prompt, confidential, and comprehensive support. The casino commits to replying to all written enquiries within one business day. Live chat and telephone support are available 24/7 for urgent issues.
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Procedural Steps:
- Use the official contact form or email to submit your enquiry with all relevant information (name, contact details, and a clear description of the issue).
- For urgent enquiries, utilize live chat or phone support as listed above.
- If your issue is not resolved to your satisfaction, you have the right to escalate your complaint through the casino's internal dispute resolution process, and if necessary, to the Malta Gaming Authority or relevant NZ authorities.
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Legal Protections:
- All user communications are governed by the privacy and data protection provisions of the NZ Privacy Act 2020 and the General Data Protection Regulation (GDPR) as applicable.
- Responsible gambling support is integrated, with direct links to NZ helplines in compliance with the Gambling Act 2003 (NZ).
- Users are offered transparent information regarding regulatory status, complaint procedures, and escalation pathways with no hidden barriers.
Contact Form (Integrated, Legally Compliant)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal Disclaimers & User Protections (System 2: CCoT-Optimized)
- Privacy & Data Protection: All information submitted through contact channels is processed in accordance with the NZ Privacy Act 2020, the GDPR, and internal data protection policies. Personal information will only be used to address your enquiry and will not be shared with unauthorised third parties.
- Responsible Gambling: booo-casino-new-zealand via booo-casino.com actively supports responsible gambling. If you or someone you know is experiencing gambling-related harm, contact the Gambling Helpline NZ (0800 654 655) or the Problem Gambling Foundation NZ (0800 664 262) for confidential assistance.
- Regulatory Supervision: All operations are licensed by the Malta Gaming Authority (License No. MGA/B2C/445/2017, valid until 2025-12-31) and subject to compliance monitoring. Users have the right to escalate unresolved complaints to the MGA or relevant NZ authorities.
- Jurisdictional Limitations: Contact services, support, and gaming are intended exclusively for users legally permitted to participate under NZ law. Users must ensure compliance with all applicable local regulations.
- Updates: All contact information and legal arrangements are valid as of 2025 and subject to periodic review for regulatory compliance.
Regional Compliance Note: This page is specifically tailored for NZ users of booo-casino-new-zealand via booo-casino.com. All contact procedures, privacy obligations, and responsible gambling provisions are aligned with NZ's Gambling Act 2003 and relevant international standards. For further information, users are encouraged to review our full terms and conditions and privacy policy available on booo-casino.com.